Shipped Live Plants

Guarantee, delivery, claims, and return policies

botanicacrave has provided our customers with healthy plants, true to name, and in prime condition for growing. We guarantee your plants will be handled carefully and our team of expert growers will process your order personally.

Delivery Policy

Plants will be delivered based on when it’s appropriate timing to plant in your climate and when our quality standards have been met. We ship Monday – Wednesday to avoid weekend delays.

Shipping

Exact shipping charges will be given to you upon checkout. Delivery rates are automatically calculated during checkout. Standard rate shipments will be processed and shipped within 5-7 business days.

Returns

In-Store Returns

Products purchased at the garden center or online can be returned at any of our garden centers. Product must be returned with original sales receipt 30 days from the date of purchase. With sales receipt, refunds will be awarded in the form of an botanicacrave.com botanicacrave.com or the original form of payment for the amount purchased. Purchases made with Credit or Debit cards will be credited back to the original card. For purchases made with an botanicacrave.com.

Without proof of receipt, an botanicacrave.com  may be issued for the lowest known price.

All end-of-season clearance sales are final.

Plant Replacements: Valid upon presentation of the original receipt and the dead plant. A one time replacement will be given at comparable value and container size. If we fail to have like product, we will issue an botanicacrave.com botanicacrave.com for the amount paid to be used towards any product in our store.

*Due to weather, soil, and planting conditions, botanicacrave.com Seed & Nursery cannot be responsible as to productiveness or crop of seeds, bulbs, plants or nursery stock, or liable for more than the original price paid at time of purchase.

Claims Policy

Should you find your plants are not to your satisfaction or arrive damaged, please notify us within 48 hours of receipt and we will initiate a replacement or a refund. To start a claim, email: support@botanicacrave.com or call toll free at: (+91-) . Save all packaging and contents. Photos may be required on a situational basis. New plants may be re-shipped after the claim has been approved and processed. If we are currently out of stock of that item, we will offer a substitute.

Return Policy

Live plant items shipped from on-line ordering are non-returnable.